Frequently Asked Questions

Can I buy a dress out of stock or do I have to special order?
Yes, you can buy any dress we have in stock "off the rack".

What is the shipping time on a special order purchase?
Generally, wedding gowns take about 12 weeks plus another week to arrive at our store.  Bridesmaid gowns can take anywheres from 2-10 weeks plus another week to arrive at our store.  Most companies we work with do offer Rush Production for an extra fee.  Rush fee's differ by each company and we will gladly tell you at the time of purchase what your options are.

Do you offer lay-away?
Yes, we are happy to offer a lay-away program.  Please inquire for details at the store.

Do you do alterations in house?
We are happy to inform you that Darla Williams has joined our staff as a sales clerk and will be available for alteration help when at the store.  We have been recommending Darla for many years and are happy to finally be able to have her here in the store.  Alteration prices will still be determined by Darla on an individual basis.

What size should I get?
Bridal sizes differ from regular dress sizes, so it is required to be measured either in our shop or by a trusted seamstress.  Depending upon which company you are ordering from, we will determine which size is recommended.  It is always recommended to order the size that corresponds to your largest measurement as it is much easier to take a dress in rather than let the seams out.  It is very rare that anyone fits perfectly into the size chart and therefore alterations are almost always needed.

Do I need an appointment?
Appointments are not necessary unless you would like to come outside of our normal operating hours or you are bringing your entire wedding party at the same time.

Do you require a deposit?
A 50% deposit is required at the time of your order and is non-refundable.  The balance is due within 10 days of our shop receiving your special order.  Down payments differ slightly for items other than dresses.

Do you accept returns?
All sales are final.  This final sale policy is consistent with the industry standard for bridal and formal wear.

Do you offer wedding gown cleaning and preservation services?
Yes we do!  Just bring your gown to us after the wedding and we will send it off to our professional wedding gown preservation company and they will clean, press and box your gown so it will be preserved for years to come.  See store for details!